Frequently Asked Questions (FAQ)

1. What is Dulcaara?

  • Dulcaara is an online store specializing in pet essentials and supplies. We offer a wide range of products to cater to the needs of your beloved pets.

2. How can I place an order?

  • Ordering from Dulcaara is easy! Simply browse our website, select the items you’d like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.

3. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, PayPal, and more. You can select your preferred payment option during checkout.

4. How long will it take to receive my order?

  • Delivery times may vary depending on your location and the shipping method selected. Generally, orders are processed and shipped within 10 business days. You can track your order using the provided tracking information.

5. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please contact us within 14 days of receiving your items to initiate a return or exchange. For more details, please refer to our Return Policy.

6. Do you offer international shipping?

  • No we currently only ship in the United Kingdom.

7. How can I contact customer support?

  • If you have any questions, concerns, or need assistance with your order, our customer support team is here to help! You can reach us via email at hello@dulcaara.com or through our Contact Us page.

8. Are your products safe for my pets?

  • Yes, the safety and well-being of your pets are our top priorities. We carefully select and vet all products offered on our website to ensure they meet high-quality and safety standards.

9. Can I cancel or modify my order after it’s been placed?

  • Once an order has been placed, it may not be possible to cancel or modify it as our team works quickly to process and fulfill orders. However, please contact us as soon as possible, and we’ll do our best to assist you.

10. Do you offer discounts or promotions?

  • Yes, we occasionally offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals!